Terms of service.
This agreement was last modified August 2024.
You will always be assessed by a qualified physiotherapist, occupational therapist or sports therapist depending on the service you require.
Our physiotherapists are all registered with the Health and Care Professions Council. Our physiotherapists are all registered with the Chartered Society of Physiotherapists (CSP) and will examine and treat you in line with the CSP's code of practice.
Your consultation and treatment will be on a one-to-one basis (unless otherwise agreed) and in the privacy of the treatment room. Chaperones can be offered, we would like prior notification to ensure enough staff are around. At any point we cannot offer a chaperone and one is asked for we may have to re-arrange the appointment until we have one available. Usually it will be a female receptionist who will be the chaperone.
Private Health Insurance Claims
Centrepoint Physiotherapy & Rehabilitation is registered with the major insurance companies including BUPA and AXA and can invoice these companies directly. Please note that the ultimate responsibility for settling your account lies with you and you will be required to meet any shortfall arising from the claim. Late cancellations or non-attendance will also be charged directly to the client.
Please contact the relevant insurance company before embarking on a course of treatment to confirm:
that you are covered for the condition for which you/your client requires physiotherapy
details of any excess that you may have on the policy,
details of any fee cap that your insurance company may operate.
Clinic Appointments
If a client is more than 15 minutes late for their scheduled appointment, it will be at the discretion of the therapist if they can be treated or not.
Payment Terms
Payment for initial consultations for private paying individuals must be made at the time of booking. Payment for all other treatments is required at time of treatment or within 7 days of the invoice date. Payment methods are shown on our invoice.
Insurance & Regulation
We confirm that Centrepoint Physiotherapy Ltd hold the appropriate professional indemnity insurance in respect of your treatment. We confirm that our physiotherapists are all registered with the Health and Care Professions Council. Our physiotherapists and physiotherapy assistants are all registered with the Chartered Society of Physiotherapists (CSP).
GDPR
Data Storage and Privacy
We store your Client data within the closest secure data centre we have available to your business location. We use Nookal for all client software and data.
Client data for EU/UK Nookal accounts is stored securely within our data centre in Ireland and is handled in accordance with our Privacy Policy.
For more information, please review our Security measures and Privacy Policy.
We will treat all information, facts, matters, documents and all other materials of a confidential nature which we receive or create as a result of your treatment as confidential. All written records will be stored securely. Information shared within the treatment sessions will be treated with the strictest of confidence and at no time will this information be shared with any third parties without your consent. Centrepoint Physiotherpay Ltd confirm that we are GDPR compliant and are registered with the Information Commissioners Office on the “Register of Data Controllers” as required by the Data Protection Act 2018. All data held by us is processed in accordance with GDPR.
Consent
Clients are required to consent to assessment and treatment. They are expected to respect the clinician during the treatment sessions. Aggressive and/or abusive behaviour will not be tolerated. Additional permission will be required for audio / video recording and for the circulation of reports to other relevant professionals.
Withdrawal
You are free to withdraw from therapy at any time without stating a reason provided that 24hrs notice is given for any booked appointments.